IVI conducted one-day workshops on “Essentials of spectacle dispensingâ€
for optical sales personnel at on 24 August 2014 in Chennai July 2014.
A wide range of topics were covered in the
workshops including understanding refractive errors, spectacle prescriptions
interpretation, advance lens and frame designs; technical skills and knowledge
for dispensing spectacles; and soft skills for effective interaction with
customers, paving the way for a better optical retail practice and customer
satisfaction
The workshops were facilitated by a panel of
experts including Revanth Kumar and D Sandeep from IVI.
Interactive in nature, the workshop provided
opportunity for the participants to share their learning outcomes including
approaches to dispensing and ways to channelize a mix of both technical
knowledge and hands-on experience in improvising their retail practice to the
satisfaction of their clients.